Returns Policy

Since all rugs are made to order, we do not accept returns for change of mind, sizing, or color preferences. We encourage customers to order samples before purchasing.

We do accept returns and provide full refunds (including return shipping) only for:

• Defective items
• Incorrect items (wrong size, design, or color from your order)

We do not accept returns for natural shedding, which is normal for hand-tufted wool rugs during the first few weeks of use.

Pillow covers can be returned within 30 days if unused and in original condition (customer pays return shipping).

To initiate a return, email us at studio@brooksthreads.com