Return Policy
We accept returns on all items within 30 days of delivery, provided they are unused, unwashed, and in their original condition. Please note that customers are responsible for return shipping costs. Once the item is received and inspected, a refund will be issued to the original payment method.
Defective or incorrect items qualify for a full refund, including return shipping.
Defective or Incorrect Items:
If you receive a defective or incorrect item, you are eligible for a full refund, including return shipping costs.
Please contact us at brooksthreads@gmail.com within 7 days of receiving the item to initiate the return process.
How to Initiate a Return:
- Email us at brooksthreads@gmail.com with your order number and a description of the issue.
- Include clear photos of the product, if applicable, to help us process your return quickly.
- We will provide further instructions and, if eligible, a return shipping label.